We operate every part of your Cloudflare stack.
Tap any node to see what Nanosek manages.
Managed area
WAF
- Managed and Custom Rules tuning
- Exception review and staged enforcement
- False-positive analysis
Nanosek provides managed Cloudflare operations for DNS, CDN, WAF, DDoS, Bot Management, API Shield, Zero Trust, Load Balancing, Logpush, certificates, rulesets, account governance, change control, incident support, reporting, and continuous security and performance improvement.
Why managed Cloudflare operations matter
Cloudflare is not a set-and-forget platform. As applications change, attackers adapt, DNS records move, certificates rotate, APIs grow, WAF rules generate false positives, and bot patterns shift. Managed operations keep the environment secure, performant, documented, and aligned with production reality.
Keep security controls tuned
WAF rules, Bot Management policies, DDoS posture, and rate limits need ongoing tuning as attackers adapt, applications change, and new endpoints appear.
Reduce false positives
Security controls that block real users, partners, search engines, or monitoring tools create operational noise and erode confidence. Regular review keeps enforcement accurate.
Protect origins and APIs
Origins remain exposed, rate limits are missing, and API endpoints lack specific controls without active review and management aligned to application changes.
Maintain DNS and certificate hygiene
DNS records accumulate errors, certificates expire, and email authentication gaps create security and deliverability risk that is easy to miss without a defined review process.
Improve cache and performance
Cache rules drift, bypass logic changes with new deployments, and performance degrades without ongoing review, TTL management, and cache ratio monitoring.
Support application releases
New endpoints, API changes, application releases, and traffic pattern shifts require Cloudflare configuration updates to keep security and delivery behavior aligned.
Monitor WAF, bot, DDoS, and Logpush events
Events need regular review to separate real threats from noise, identify emerging attack patterns, and confirm that controls are working as intended.
Standardize account and zone governance
API tokens accumulate, user roles grow, naming conventions break, and Terraform drifts from the live environment without structured governance and periodic review.
Build runbooks and change control
Ad-hoc Cloudflare changes without review, validation, and rollback preparation increase incident risk. Structured change control creates safer, more predictable operations.
Provide incident and escalation support
Teams need rapid investigation and configuration support when incidents involve WAF false positives, bot blocking, DNS failures, DDoS events, or unexpected Cloudflare behavior.
What Nanosek manages
DNS and zone operations
- DNS records, proxy status, nameserver changes
- DNSSEC, CAA, SPF, DKIM, DMARC
- Delegated subdomains and zone hygiene
- Record validation and change control
CDN and cache operations
- Cache Rules, edge TTL, browser TTL
- Custom cache keys and bypass logic
- Cache ratio review and origin load reduction
- Page Rules migration to modern ruleset
WAF and application security
- Managed Rules tuning and ruleset selection
- Custom Rules and enforcement mode review
- Exception scoping and skip rule audit
- False-positive review and staged promotion
DDoS and origin protection
- HTTP DDoS posture and override rules
- Origin IP exposure review
- Authenticated Origin Pulls and firewall allowlisting
- Rate limiting and emergency response controls
Bot Management
- Bot score policies by path and application
- Verified bot handling and allowlists
- Challenge action design and tuning
- False-positive review and bot traffic reporting
API security
- API Shield and schema validation
- mTLS for API clients
- API-specific rate limiting and endpoint rules
- Abuse analysis and authentication-sensitive path controls
Zero Trust
- Access applications and identity integration
- Gateway policies, WARP profiles, tunnels
- Private routes and device posture rules
- Policy cleanup and onboarding support
Load Balancing
- Origin pools and health check tuning
- Steering policies and failover testing
- Maintenance routing and availability runbooks
- Pool health alerting and event review
Logpush and observability
- Logpush pipelines and SIEM integration
- Dashboard design and GraphQL reporting
- Alert tuning and investigation workflows
- Retention planning and dataset review
Certificates and TLS
- SSL/TLS mode and certificate coverage
- Custom certs, origin certs, and ACM
- Minimum TLS version and mTLS review
- HSTS and certificate lifecycle management
Account governance
- Users, roles, and API token scope review
- Audit log review and access governance
- Naming conventions and documentation
- Terraform and API workflow alignment
Workers and edge logic
- Worker routing and behavior review
- Observability and error visibility
- Deployment review and operational handover
- Edge logic documentation and change control
Managed service operating model
Operational intake
Requests are classified by risk, urgency, product area, and required approval. Routine changes, security events, and application releases follow defined intake paths.
Change planning
Changes are reviewed for business impact, rollback path, affected zones, affected rulesets, and dependencies before implementation is approved.
Implementation
Approved changes are implemented through dashboard, API, Terraform, or documented workflows depending on the customer environment and change category.
Validation
Nanosek validates expected behavior after changes using logs, analytics, headers, DNS checks, security events, and application tests where applicable.
Documentation
Changes, findings, decisions, and follow-up tasks are documented for operational continuity, audit readiness, and team knowledge transfer.
Reporting
Recurring reports summarize changes, incidents, risks, tuning actions, metrics, and recommended improvements with evidence from the Cloudflare environment.
Continuous improvement
The environment is reviewed over time to reduce drift, improve security posture, tune performance, mature automation, and expand Cloudflare product adoption.
Cloudflare managed services coverage matrix
| Service area | What Nanosek manages | Example outcomes |
|---|---|---|
| DNS | Records, proxy status, DNSSEC, email and security records | Safer DNS changes and cleaner zone hygiene |
| CDN / cache | Cache Rules, TTLs, custom cache keys, cache bypass logic | Better cache ratio and reduced origin load |
| WAF | Managed Rules, Custom Rules, exceptions, actions, enforcement mode | Safer enforcement and fewer false positives |
| Bot Management | Bot score policies, verified bots, challenge tuning, path coverage | Reduced automation abuse without blocking good traffic |
| DDoS / origin | Origin exposure, rate limits, DDoS posture, override rules | Better resilience and fewer bypass paths |
| API Shield | mTLS, schemas, endpoint rules, API rate limits | Stronger API protection and abuse visibility |
| Zero Trust | Access, Gateway, WARP, tunnels, policies, identity integration | Cleaner access control and private app protection |
| Load Balancing | Pools, health checks, steering, failover configuration | More reliable origin failover and routing |
| Logpush | SIEM integration, dashboards, alerts, investigation workflows | Better investigation and operational visibility |
| TLS / certificates | SSL modes, certificate lifecycle, HSTS, mTLS, minimum TLS version | Fewer certificate and TLS-related incidents |
| Governance | Users, roles, API tokens, audit logs, naming, documentation | Reduced operational and access risk |
| Automation | Terraform and API workflows, naming conventions, change review | Repeatable and safer Cloudflare operations |
Common operational problems we solve
Our managed Cloudflare operations methodology
Environment onboarding
- Review Cloudflare accounts, zones, products, access model, and existing documentation.
- Identify critical hostnames, applications, APIs, escalation contacts, and current operational risks.
Baseline audit
- Assess DNS, CDN, WAF, DDoS, Bot Management, API Shield, Zero Trust, certificates, Logpush, Load Balancing, rulesets, account governance, and operational workflows.
- Document findings, risks, and quick wins in a prioritized backlog.
Operating model setup
- Define request channels, approval flow, change categories, escalation paths, incident response expectations, and reporting cadence.
- Establish documentation structure, runbook templates, and Terraform or API workflow alignment.
Stabilization and quick wins
- Address high-priority issues such as exposed origins, weak TLS, missing logs, overbroad WAF skips, missing rate limits, incorrect proxy status, and certificate gaps.
- Validate changes, document resolutions, and update the managed operations backlog.
Ongoing operations
- Handle Cloudflare changes, tuning requests, incident support, DNS changes, WAF and bot tuning, API security updates, Zero Trust updates, and reporting.
- Review events, dashboards, and analytics on a defined cadence to keep the environment aligned with business and security requirements.
Optimization and maturity
- Improve cache performance, security enforcement, automation, monitoring, governance, runbooks, and Cloudflare product adoption over time.
- Deliver recurring improvement roadmap recommendations based on operational data, industry changes, and new Cloudflare capabilities.
Change and incident support
Nanosek supports both planned changes and urgent operational issues. Coverage, response expectations, and escalation paths are defined during onboarding.
Planned changes
- DNS record updates and zone changes
- WAF rule tuning and exception management
- Cache policy and cache behavior changes
- Certificate additions, renewals, and removals
- Zero Trust application and policy updates
- API security controls and rate limit changes
- Load balancing configuration and health checks
- Logpush pipeline and dataset changes
- Worker routing and behavior updates
Incident support
- WAF false positives blocking legitimate users or services
- Bot protection blocking partners, crawlers, or application clients
- DDoS or HTTP flood event investigation and configuration review
- Origin errors, routing failures, or unexpected cache behavior
- DNS resolution issues or propagation problems
- Certificate errors, coverage gaps, or TLS failures
- Access policy issues blocking users or services in Zero Trust
- Gateway or WARP connectivity and policy troubleshooting
- Logpush delivery failures or pipeline issues
Cloudflare managed services checklist
- Cloudflare accounts and zones inventoried
- Critical applications and APIs mapped
- Stakeholders and escalation contacts defined
- User access and API tokens reviewed
- DNS ownership documented
- Proxy status reviewed across all hostnames
- SSL/TLS posture reviewed
- Certificate coverage and expiry reviewed
- Origin exposure reviewed
- WAF rules and enforcement mode reviewed
- Bot Management posture reviewed
- DDoS readiness reviewed
- API Shield posture reviewed
- Rate limits reviewed
- Cache rules reviewed
- Logpush pipelines and dashboards reviewed
- Zero Trust applications reviewed
- Gateway and WARP policies reviewed
- Tunnels and private routes reviewed
- Load Balancing health checks reviewed
- Change workflow agreed
- Reporting cadence agreed
- Runbooks created or updated
Risks and mitigations
| Operational risk | Managed service mitigation |
|---|---|
| Configuration drift | Periodic reviews, documentation, naming conventions, and change control prevent silent drift between intended and actual state. |
| WAF false positives | Event review, scoped exceptions, staged enforcement, and post-change validation keep enforcement accurate without blocking legitimate traffic. |
| Bot false positives | Bot score analysis, verified bot handling, sensitive-path policies, and tuning maintain bot protection without disrupting real users or partners. |
| DNS mistakes | Record validation, proxy status review, rollback planning, and documented approvals reduce the risk of DNS changes causing outages. |
| Origin exposure | Origin lockdown review, Cloudflare-only access enforcement, Authenticated Origin Pulls guidance, and firewall configuration reduce attack surface. |
| Missing visibility | Logpush, dashboards, alerts, reporting, and investigation workflows ensure the team can detect and investigate issues promptly. |
| Broad permissions | Role review, scoped API tokens, audit log review, and access governance reduce the risk of unauthorized or accidental changes. |
| Certificate problems | Certificate inventory, expiry tracking, SSL/TLS mode review, and validation reduce the risk of unexpected TLS failures. |
| Uncontrolled changes | Change categorization, approval process, rollback notes, and implementation records keep the environment stable and recoverable. |
| Incident confusion | Escalation paths, runbooks, owner mapping, and post-incident review reduce response time and improve the quality of incident handling. |
Deliverables
- Managed Cloudflare onboarding report
- Baseline Cloudflare environment review
- Risk register and quick-win backlog
- Operational runbook
- Change management workflow documentation
- DNS and certificate inventory
- WAF and bot tuning backlog
- Origin protection recommendations
- Logpush and observability review
- Monthly or recurring operations report
- Incident review notes
- Security posture improvement roadmap
- Managed operations handover documentation
- Optional Terraform and API automation backlog
Engagement models
Coverage, response expectations, and scope are defined during onboarding. The models below describe typical starting points — most engagements evolve over time.
Advisory operations
Best for teams that operate Cloudflare internally but need expert review, guidance, architecture support, and escalation help.
- Expert review of environment and controls
- Architecture and design guidance
- Escalation and investigation support
- Periodic security and configuration review
- Recommendations and improvement backlog
Managed operations
Best for teams that want Nanosek to handle recurring Cloudflare changes, tuning, reporting, monitoring review, and operational support.
- Recurring DNS, CDN, WAF, bot, and certificate changes
- Monitoring and event review
- Monthly reporting and improvement tracking
- Incident investigation and support
- Documentation and runbook maintenance
Managed security operations
Best for teams that need deeper WAF, bot, DDoS, API security, Zero Trust, incident support, and continuous security posture improvement.
- WAF tuning, exception management, and enforcement review
- Bot Management policy design and ongoing tuning
- DDoS posture and origin protection review
- API Shield, mTLS, and API security operations
- Zero Trust, Access, Gateway, and WARP management
- Security posture improvement roadmap
When Nanosek should help
Frequently asked questions
What are Cloudflare Managed Services?
Is this only advisory support, or does Nanosek make changes?
What Cloudflare products can Nanosek manage?
Can Nanosek help reduce WAF false positives?
Can Nanosek manage DNS changes?
Can this include Cloudflare Zero Trust?
Do you provide reporting?
Can Nanosek help during incidents?
Do we need an audit before managed services?
Can Nanosek help automate Cloudflare operations?
Operate Cloudflare with confidence
Nanosek helps you turn Cloudflare into a managed operating model — with safer changes, tuned security controls, better visibility, practical reporting, and continuous improvement.